UpQuick.com will put a spotlight on both the best (and worst) examples of communication
effectiveness. We will present good and bad examples and explain the attributes
that make these examples either good or bad. This will include examples in customer
service, in writing and printed documents, and in website presentations.
You can help by submitting examples that you personally experience or observe.
"Customer service" has become an almost totally lost art in many areas, today.
The ubiquitous voice-mail maze often makes it nearly impossible to make contact
with a human being who is competent. Outsourcing so-called "customer service"
to foreign destinations often goes to individuals who do not speak up clearly in
recognizable American-English.
Websites have become one of the most prevalent and most visible forms of
communication ... but sadly, the number of bad examples far, far exceeds the relatively
few good examples. Ironically, there has been such an emphasis on making websites
flashy, glitzy, and horrendously cluttered that many seem to have totally missed the
far more important point of developing clear, concise, convenient, easy-to-read, and
easy to use information with quick responsiveness. Many websites are painfully slow.
Effective communication is the single most important factor in determining the success
of every individual and every organization from the smallest (i.e. marriage, family
relationships, and individual interaction with co-workers) to both small businesses
and large corporations.
For those who care enough to listen, UpQuick.com will provide practical solutions.
Copyright 2010 Communication Architects ~ PO Box 7777 ~ Mesa, Arizona 85216 USA Specialists in simplifying, optimizing, and streamlining organizational and customer service communication effectiveness since 1973. |